• Ensure that your company is in compliance by properly investigating and reporting suspected claims to the Division of Insurance Fraud (DIF) or State Fire Marshal (SFM).
• Reduce losses due to fraud/arson and assist in the prosecution and defense of fraudulent claims.
• Help your adjusters and field staff to identify and refer claims that require additional investigation.
• Assist your company in the immediate review of fire losses avoiding unnecessary delays, evidence spoliation, and coordinating additional investigation as necessary to make timely and informed decisions to avoid bad faith exposure.

We can provide the following services:

• In house training for your adjusters providing CE Credits.
• Review to ensure that your company is in compliance with the filing of your fraud plan, adjuster training and the reporting of suspected fraud/arson claims.
• Our review of files to identify fraud/arson indicators.
• Case Management of claims involving fraud/arson.
• Subrogation review and assistance with recovery procedures.
• Assist in obtaining the right experts for the job.

Our Special Investigation Support Services Coordinator is Barbara Slawiak. Barbara has over 30 years of claims experience and is recognized as a leader in the fight against insurance fraud and arson. She has testified in depositions and trials throughout the southeast and is considered a skilled professional in the fight against fraud and arson. She has established a team of claims investigative experts and defense attorneys in Florida and Louisiana who have successfully defended these highly complex claims. Barbara has worked for major insurance companies such as United Services Automobile Association (USAA), HomeWise Insurance Company, Colonial Penn Insurance Company and Metropolitan Property & Liability Insurance Company.
She has been affiliated with industry associations such as:
Florida Advisory Committee on Arson Prevention – she has held the position of President and a member of the Board of Directors, annual educational seminar speaker coordinator, and registration chairman, planning committee and instructor.

Tampa Association of Insurance Professionals – Past President and Director.

Florida Insurance Fraud Education Committee - annual education committee seminar member and instructor.

Insurance Committee on Arson Prevention – educational seminar committee and instructor.

Certified by the State of Florida as an instructor

Barbara has received the following awards and recognition:
Claims Professional of the Year – Tampa Association of Insurance Professionals and State of Florida

Distinguished Service Award – Florida Advisory Committee on Arson Prevention

Life Time Membership Award – Florida Advisory Committee on Arson Prevention

• Available to accept new assignments 24/7. Upper management is on call after hours. (No answering service – No remote call centers)
• Immediate contact on emergency windstorm losses and contact on all storm related losses within 24 hours.
• Supervise, coordinate and monitor emergency services to include emergency board up, roof tarps, tree removal, water mitigation efforts and the security of the insured property.
• Meet with the insured to assist with temporary lodging and other additional living expenses when the insured structure in not habitable.
• Obtain recorded interviews from the insured and/or witnesses upon request.
• Obtain web based weather reports upon request.
• Monitor building materials for elevated moisture levels and potential microbial growth.
• Monitor partial and complete contents pack outs.
• Negotiate with emergency services contractors for the cost of such services in an effort to reach a settlement agreement that is fair and reasonable.  (Emergency board up, emergency roof tarps, security of the insured property, water extraction, drying procedures, selective demolition, pack outs, storage and mold remediation)  We will prepare comparative estimates upon request.
• Certified in Mold Remediation.
• Complete Insured to Value calculations upon request.
• Complete interior diagrams and roof diagrams upon request.
• Meet with restoration contractors and/or structural engineers when necessary, along with the insured to get an agreed scope and cost of repairs. Our adjusters write their own restoration estimates based on a scope of damage that they deem fair and reasonable.  Our adjusters review all engineering plans and drawings and incorporate the structural engineer’s proposed method of repair into their estimates.
• Monitor the restoration and/or replacement of wind, water damaged contents.  Inventory items deemed to be a total loss and address potential salvage.
• Monitor the restoration process to conclusion.

• Available to accept new assignments 24/7. Upper management is on call after hours. (No answering service – No remote call centers)
• 24 hour contact on all new assignments.
• Complete a neighborhood canvass.
• Obtain recorded interviews upon request.
• Obtain video interviews and damage assessments upon request.
• Research public records of neighboring homes to verify the presence of sinkhole activity.
• Research public records to confirm ownership of the property.
• Prepare pre-grout estimates.
• Review geological reports and coordinate remediation/stabilization bids.
• Review remediation/grouting bids and get an agreed cost for stabilization.
• Monitor remediation/grouting and stabilization.
• Monitor partial and complete contents pack outs.
• Assist in temporary lodging and other additional living expenses when necessary.
• Complete Insured to Value calculations upon request.
• Complete interior diagrams and roof diagrams upon request.
• Meet with restoration contractors and/or structural engineers when necessary, along with the insured to get an agreed scope and cost for post grout repairs. Our adjusters write their own restoration estimates based on a scope of damage that they deem fair and reasonable.  Our adjusters review all engineering plans and drawings and incorporate the structural engineer’s proposed method of repair into their estimates.
• Monitor the restoration process to conclusion.

• Available to accept new assignments 24/7. Upper management is on call after hours. (No answering service – No remote call centers)
• Immediate contact on emergency water losses and contact on all non-emergency water losses within 24 hours.
• Supervise, coordinate and monitor emergency services and mitigation efforts to include selective demolition, the amount of equipment in use as well as the amount of time the equipment is on site.
• Coordinate leak detection efforts upon request.
• Monitor building materials for elevated moisture levels and potential microbial growth.
• Monitor partial and complete contents pack outs.
• Assist in temporary lodging and other additional living expenses when necessary.
• Obtain recorded interviews upon request.
• Secure evidence for potential subrogation upon request.
• Research public records to verify ownership of the property.
• Negotiate with emergency services contractors for the cost of such services in an effort to reach a settlement agreement that is fair and reasonable.  (Water extraction, drying procedures, selective demolition, pack outs, storage and mold remediation).  We will prepare comparative estimates upon request.
• Certified in Mold Remediation.
• Complete Insured to Value calculations upon request.
• Complete interior diagrams of the affected areas upon request.
• Meet with restoration contractors and the insured to get an agreed scope and cost of repairs after the structure has been properly dried out.  Our adjusters write their own restoration estimates based on a scope of damage that they deem fair and reasonable.
• Monitor the restoration and/or replacement of water damaged contents.  Inventory items deemed to be a total loss and address potential salvage.
• Monitor the restoration process to conclusion.

• Available to accept new assignments 24/7. Upper management is on call after hours. (No answering service – No remote call centers)
• Immediate contact on ALL fire losses within 24 hours.
• Supervise, coordinate and monitor emergency services to include emergency board up, roof tarps, water mitigation efforts and the security of the insured property.
• Meet with the insured to assist with temporary lodging and other additional living expenses when the insured structure in not habitable.
• Obtain recorded interviews from the insured and/or witnesses upon request.
• Obtain fire and police reports upon request.
• Coordinate Origin & Cause Investigations upon request.
• Secure evidence for potential subrogation upon request.
• Submit first report with photos and reserve recommendations within 24 hours on large losses.
• Research public records to confirm ownership of the property.
• Monitor building materials for elevated moisture levels and potential microbial growth.
• Monitor partial and complete contents pack outs.
• Negotiate with emergency services contractors for the cost of such services in an effort to reach a settlement agreement that is fair and reasonable.  (Emergency board up, emergency roof tarps, security of the insured property, water extraction, drying procedures, selective demolition, pack outs, storage and mold remediation)  We will prepare comparative estimates upon request.
• Certified in Mold Remediation.
• Complete Insured to Value calculations upon request.
• Complete interior diagrams and roof diagrams upon request.
• Meet with restoration contractors and/or structural engineers when necessary, along with the insured to get an agreed scope and cost of repairs. Our adjusters write their own restoration estimates based on a scope of damage that they deem fair and reasonable.  Our adjusters review all engineering plans and drawings and incorporate the structural engineer’s proposed method of repair into their estimates.
• Monitor the restoration and/or replacement of fire, soot, smoke and water damaged contents.  Inventory items deemed to be a total loss and address potential salvage.
• dMonitor the restoration process to conclusion.